Last updated: November 4, 2026
This policy explains what information FlowState Seattle Massage ("we", "us") collects through this website and when you book with us, how we use it, and the choices you have. We keep it short and in plain language.
What this website collects
When you browse. This site is hosted on Vercel. Like any web host, Vercel's servers record basic technical information for each request, such as your IP address, browser type and the page requested, to deliver the site and keep it secure. We do not use advertising or analytics cookies on this website, and we do not track you across other sites.
When you send us a form. Our contact, corporate quote and newsletter forms ask for your name, email, phone number and message (plus company details for corporate requests). Submissions are sent securely to our booking and client management platform so we can reply to you. If you sign up for the newsletter, we record that you agreed to receive email from us.
Maps. The map on our site is provided by Google Maps and loads only when you click "Show map". Until then, no request is made to Google. Once you load it, Google's own privacy policy applies to that map.
Videos. Videos on our site play from YouTube in privacy-enhanced mode and load only when you click play. Until then, no request is made to YouTube.
When you book a session
Online booking happens on our booking page, run by our booking and client management provider. When you book, we collect your name, contact details and appointment details.
Payments. Card payments, including HSA and FSA cards, are processed by Stripe. We never see or store your full card number. A card on file may be required to hold appointments, as described in our cancellation policy.
Intake and release forms. After you book, you receive a link to complete your intake and release forms online. They can include health information, such as conditions, injuries and areas of pain, which your therapist uses to plan safe, effective treatment. Completed forms are saved to your client profile so you only fill them out once.
Appointment messages. We send appointment confirmations and reminders by email and text message. Message frequency depends on your bookings. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help.
How we use your information
- To schedule, provide and follow up on your sessions
- To answer your questions and quote corporate events
- To process payments and provide receipts and superbills
- To send the newsletter, if you signed up
- To keep our records accurate and meet legal and professional licensing obligations
Sharing
We do not sell, rent or trade your personal or health information, and we never share your phone number or text-message consent with third parties for their marketing. We share information only with the service providers that run this website, our booking and client records, and payments, and only so they can provide those services to us. We may disclose information if required by law or a valid legal request.
Your choices and rights
You can ask us to see, correct or delete your personal information at any time. Some records, such as treatment notes, may need to be kept for a period required by professional or legal rules; we will tell you if that applies. You can unsubscribe from the newsletter using the link in any email, and opt out of texts by replying STOP.
Contact us
Questions about this policy or your information: email flowstatemassage206@gmail.com, call (425) 243-7070, or write to FlowState Seattle Massage, Medical Dental Building, 509 Olive Way, Suite 1658 (16th floor), Seattle, WA 98101.