Cancellation policy
We ask for as much notice as possible for any schedule change or cancellation. When an appointment is cancelled or missed late, we are usually unable to fill that time, and another client misses the chance to be seen.
- 72 hours' notice or more: free, and one rebooking is allowed.
- Between 72 and 24 hours' notice: 50% of the session total.
- Less than 24 hours' notice, or a no-show: full price.
- Same-day appointments: no refunds, unless we cancel because of unavailability.
We may require a card on file to book appointments so these fees can be charged when they apply.
If you have a fever, a known infection, or have had vomiting or diarrhea within 24 hours of your appointment, please let us know so we can reschedule. In bad weather, please do not risk your safety to make your appointment; contact us and we will do our best to give you advance notice if we need to close.
Booking confirmation
Online bookings are requests until we confirm them; we'll contact you shortly to confirm. With less than 24 hours' notice, we'll contact you as soon as possible to confirm whether we can fit you in. Please respond promptly, as we may need to adjust your time.
Late arrival policy
We request that you arrive 5-10 minutes prior to your appointment time to settle in and answer any intake questions your therapist may have. Your intake and release forms are completed online before your visit, using the link you receive after booking. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate behavior policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.